Help & support
Stuck on a ride, a payment or your account? Write to us here and it lands straight with us.
Send us a message
Quick answers
How do I book a ride?
From the home page choose "I need a ride", then pick a provider near you. Their profile shows rates and the details you need to arrange pickup.
How do I pay for a ride?
You pay the provider directly, however they list on their profile — cash, Venmo, Cash App or Zelle. BarHop never handles the fare and never takes a cut of it.
My provider didn't show up.
Message them first in case something came up. If you don't hear back, pick another provider and tell us what happened here — we review reports about listings.
What does BarHop cost providers?
From $1 for your first month, then a flat monthly rate that varies by country. Providers keep 100% of every fare — BarHop only charges the subscription.
I want to list my bike.
Choose "I'm a provider" on the home page, accept the provider agreement, then add your rates, photos and location. You can start and stop whenever you like.
How do I pause or close my account?
Providers can put their listing into offseason from the menu so it stays hidden until they're back. Anyone can deactivate their account from settings.
Prefer email?
Write to us any time and include whatever detail you have — we can look things up from there.
barhop.liv@gmail.com